Apple is one of the most preferred smartphone and laptop brands out there, but some of its features can be challenging to understand. For this reason and more, it is important to know about Apple support in Washington, DC so you can get better help. Also, there are various things to know about Apple support, including some of the things discussed below.
What Is Apple Support?
Apple calls it complimentary support, which includes hardware as well as software support. The hardware support provides on-call support for basic hardware installation, connectivity, setup, and assembly. On the other hand, software support provides on-call support for software launch, reinstallation, and installation if the hardware meets the system prerequisites for software. However, the software support does not include data recovery.
How Much Apple Support Can You Get?
The majority of Apple hardware and software products get unlimited Apple support in Washington, DC, especially within the initial 90 days of owning a product. However, the support period might be different for different products. For instance, the Apple Watch has two years of complimentary Apple support.
What Is a Support Incident?
A support incident is defined as a very specific and discrete issue that is addressable by isolating the root cause. Similarly, Apple is responsible for determining what they label a support incident. However, it is termed resolved when the computer receives information about resolving the issues, obtaining the software for resolving the issue, and if the issue is being fixed by the team. In Washington, DC Apple support can be received by visiting the Carnegie Library, or you can opt for designDATA to get all the Apple-related issues fixed.
