Opening a new practice or upgrading the systems in an existing practice or clinic is an exciting time, and one that lets you take full advantage of all the latest in technology and options. This is certainly true when you are considering your answering service for a medical office.
Traditionally, live operators were considered the gold standard for an answering service for a medical office, but technology today make automated systems the far superior option in all the factors you need to consider.
Reliability and Accuracy
It is critical when patients are calling in, both during regular office hours as well as after hours, to have their call answered promptly. With an answering service for a medical office that is automated, every call will be answered on the first ring, regardless of how many people may be calling in during the same time period.
Additionally, the patients can choose either an emergency or non-emergency messaging system. This allows the patient, in an emergency, to know that his or her message will be heard accurately by the doctor, and not be transcribed or summarized by someone who may or may not have any medical staffing experience.
Confidentiality and HIPPA Compliance
When you choose an answering service for a medical office designed with HIPPA requirements, you never have to worry about confidentiality or compliance. Each message will be available only to those with authority to access the system.
In addition, through the system, doctors can call back patients and all that will be displayed is the clinic or office number, protecting your doctor’s private contact information as well. When the patient can leave a direct message the doctor can listen to in seconds, there is no chance of an emergency message being missed.
The system can be set up to ring on multiple devices, including home phones, pagers and cell phones, as well as to go to designated alternates if the primary doctor on call doesn’t respond to the call out.
Price
Pricing for an answering service for a medical office is always going to be a consideration. With an automated system, you can easily find an answering service for a medical office with a simple once a month flat rate, allowing you to budget for the service without any surprises.
If you are opening an office or upgrading your current clinic operations and protocols, consider an automated answering service for a medical office. With a top service in place you will definitely see the benefits the first day of use.
At No More Phone Tag, we provide a highly reliable, HIPPA compliant, efficient automated answering service for a medical office at a flat monthly rate.
